Shipping policy
At our boutique, we strive to deliver your orders quickly and safely. Our shipping process is designed to be simple, transparent, and reliable, so you always know what to expect when shopping with us.
Order Processing Time
- We prepare and ship your orders within 24–48 hours after size confirmation by email.
- Processing time may be slightly extended during peak periods or if an item requires customization (size and/or design). In such cases, the estimated preparation time will be communicated by email.
Shipping Areas
We provide international shipping to the following areas:
- United States
- Canada
- United Kingdom
- Australia
- Europe
- Rest of the World
Shipping Methods & Costs
- Standard International Shipping is available.
- Free shipping is offered for all orders over $150 USD.
- For orders under this threshold, shipping costs are calculated at checkout.
Estimated Delivery Times
| Region | Shipping time |
| United States | 10-15 business days |
| Canada | 10-15 business days |
| United Kingdom | 10-15 business days |
| Australia | 10-15 business days |
| Europe | 10-15 business days |
| Rest of World | 10-15 business days |
Delivery times are indicative and may be affected by exceptional circumstances such as customs clearance, strikes, or carrier delays.
Order Tracking
- A shipping confirmation email is sent once your order has been dispatched.
- This email includes your tracking number and a tracking link.
- Please note it may take up to 48 hours for tracking updates to appear on the carrier’s system.
Customs, Duties & Taxes
- Depending on your country of residence, import duties and taxes may apply.
- These charges are the responsibility of the customer and are not included in product prices or shipping fees.
Foreign Transaction Fees
- Prices are displayed in your US Dollar (USD) currency.
- If your credit card is issued in a different currency, your bank may apply its own exchange rate and/or foreign transaction fee.
- These charges are the responsibility of the customer. Please contact your bank for details.
Returns & Refunds
- You may request a return within 30 days of receiving your order.
- Returned items must be in their original condition.
- Return shipping costs are the responsibility of the customer, except in cases of defective products or mistakes on our part.
- For detailed instructions, please refer to our Refund Policy page.
Customer Service
For any questions regarding your order, please contact us through our Contact page or by email at contact@qipao-cheongsam.com.
