Refund policy

At Qipao Cheongsam, your satisfaction is our priority. If your order does not meet your expectations, we offer a clear and simple return process.

Return Period

You have 30 days from the date you receive your order to return it if you are not fully satisfied.

Items must be returned in their original condition: unworn, unused, with original tags and packaging.
Please include your receipt or proof of purchase with the return.
We do not accept returns for custom-sized or made-to-order dresses (measurements, fabric choices, embroidery, length).
Hair accessories cannot be returned for hygiene and safety reasons.
Sale items and gift cards are final sale and cannot be returned.

If you return an item because of a change of mind or sizing choice, return shipping costs and any duties are the customer's responsibility.
Please provide the return tracking number to our support team after shipping the return.
We are not responsible for packages lost during return transit if a tracking number was not provided.

To start a return, email us at contact@qipao-cheongsam.com with:
- Your order number
- The item(s) you want to return
- The reason for the return
- Your full contact details
Once approved, we will send you the return address and detailed instructions.
Items returned without prior authorization will not be accepted.
We recommend using a tracked shipping service for all returns.

If you need to cancel your order, contact us the same day the order is placed.
If the order has already been shipped, cancellation is not possible. You may return the item once received following the standard return process.

After we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, refunds are issued to the original payment method within 5–10 business days.
Bank or card issuer processing times may add extra days before the refund appears on your statement.
If more than 15 business days have passed since your refund was approved and you have not received the funds, email us at contact@qipao-cheongsam.com.

We do not offer direct exchanges. To get a different size or model, please return the original item (if eligible) and place a new order.

If you receive a defective, damaged, or incorrect item, contact us within 30 days of delivery.
We will arrange a free return and provide a replacement or full refund where applicable.

If your order hasn't arrived within a reasonable time after shipment, contact us and we will open an investigation with the carrier.

For any questions about returns, refunds, or orders, contact our support team at contact@qipao-cheongsam.com.