Frequently Asked Questions

We offer worldwide free shipping to any purchase above $200.

Otherwise, shipping costs depend on many factors, such as the weight of the items or the country you live in. You will find all the informations about it directly in your checkout when purchasing your items.

We ship all of our items worldwide.

Please, note that if your location cannot receive our delivery, we will cancel your purchase and refund you entirely.

The delivery can take from 7 to 15 business days after the order is dispatched. Orders are processed every day to ensure the fastest service possible.

If you need to receive your order before a particular date or an event that you are attending, make sure to contact us at contact@qipao-cheongsam.com to confirm the delivery timeline.

Please note that these delays may change depending on your location, exceptional administrative decisions, or other circumstances that are beyond the control of the Qipao Cheongsam team.

We deliver worldwide from different locations. For this reason, we often send our products in different packages. Please, check your confirmation email to make sure you do not have multiple tracking numbers from our carrier.

If all the packages have arrived and you still do not have all your items, please contact our team at contact@qipao-cheongsam.com. We will be glad to assist you to receive your items.

Chinese New Year is an important moment for our teams. During this period, we do not tailor and ship any product anymore : all orders will be shipped in the end of the celebrations.

Please, note that we still answer emails and assist our customers during this period.

All Qipao Cheongsam purchases have an extended 30-day return policy.

You can return or exchange items for any reason within those 30 days. An ideal way to find the perfect Qipao and make sure it fits you.

The size does not fit or you would like to buy an other model ?

Please, contact our team at contact@qipao-cheongsam.com and we will send you the next steps to follow to return your item.

Different elements will be required to confirm your return, such as your order number and the informations about the buyer.

A return form will also be sent to you in order to proceed to your return or exchange. No return will be accepted without these elements.

Please, contact our team at contact@qipao-cheongsam.com and we will send you the next steps to follow to return your item.

Almost all items can be returned within Qipao Cheongsam store.

They must be postmarked for return within 30 days to be eligible for refunds. Please note that any item to be returned must be in new, unused, unworn, unwashed, and undamaged condition.

Please, note that custom qipao dresses are not eligible for return or exchange, because each item is made just for you based on your measurements, choice of fabrics and customizations.

Please note that we don't provide returns for hair accessories due to health regulations and hygiene reasons.

Unfortunately, we cannot accept returns on sale items or gift cards.

In case of return or exchange, the costs of the shipping must be payed by the customer.

Please, note that customs duty must also be payed by the customer in case of return or exchange.

After returning your item to our store, you will receive your refund within 7 to 15 days.

Please note that all international VAT costs, shipping costs and customs duty are non-refundable.

Coupon codes can be used directly in the checkout after your cart. Select the discount code box then click on the button "Apply". If your coupon is valid, the promotion will directly be applied to your order.

We accept any credit card to pay your order. Please, make sure your credit card is valid when you pay your items.

If you face any payment problem, do not hesitate to contact our team at contact@qipao-cheongsam.com. We will be glad to help you.

After your payment, you will receive a confirmation email from our website. If your card is authorized, the amount due will be charged within 24 hours.

Please, feel free to contact us through this contact form or directly by email at contact@qipao-cheongsam.com. Our team will be glad to assist you.

You want to work with our brand and promote our products. We will be happy to know more about your project. Please, contact us directly at contact@qipao-cheongsam.com.